Welcome to Exotikha.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you consent to this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal data: name, email, phone number, delivery address, billing address.
Payment information: Mobile Money, Visa/Mastercard details (processed securely by third-party providers — we do not store your card data).
Order information: purchased items, amount, and transaction history.
Technical data: device type, IP address, browser, and cookies for site performance and analytics.
3. How We Use Your Information
Your data helps us to:
Process and deliver your orders efficiently.
Provide customer service and respond to inquiries.
Improve our website and personalize your shopping experience.
Send you order updates, promotions, or newsletters (only with your consent).
Prevent fraud and secure online transactions.
We will never sell, rent, or share your personal data for commercial gain.
4. Cookies
Exotikha uses cookies to enhance your browsing experience, track performance, and remember your preferences. You can disable cookies in your browser settings, but some website features may not function properly.
5. Data Security
We use industry-standard security measures to protect your personal information against unauthorized access, loss, or misuse. All payments are processed through secure, encrypted gateways (e.g., Mobile Money, Visa, Mastercard).
Despite our best efforts, no system is 100% secure; you share your information at your own risk.
6. Data Retention
We keep your information only as long as necessary for order processing, legal obligations, or to provide customer service. After this period, your data will be safely deleted or anonymized.
7. Your Rights
You have the right to:
Access and review your personal information.
Request corrections or deletion of your data.
Withdraw consent to marketing emails at any time by clicking “Unsubscribe.”
For any request, contact us at sales@exotikha.com.
8. Third-Party Services
We may use trusted third-party services (e.g., payment processors, delivery companies, analytics tools) to improve our operations. These partners are bound by confidentiality agreements and are authorized to use your data only for the purpose of their service to Exotikha.
9. Updates to This Policy
Exotikha reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date.
10. Contact Us
If you have questions or concerns about your privacy, please contact us: 📩 sales@exotikha.com 📞 +233 0539382808 / +228 90867077 Instagram & Facebook: @Exotikha
💎 Exotikha — Where Elegance, Sensuality, and Trust Meet.
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